The Stephen family has a 55-year history in Calgary operating the Martinizing franchise.
In 1995, we added Stephen Cleaners to the Martinizing name and we became known as Martinizing by Stephen Cleaners. We wanted to personalize the franchise to establish ourselves as a family owned and operated business in a competitive marketplace. We currently have 5 Martinizing by Stephen Cleaners locations in Calgary.
We are very excited to open our first store as Stephen Cleaners in Airdrie. When the opportunity arose for us to open this store under our own family name, we jumped at it. The Stephen family has a 55-year history in Calgary operating as Martinizing and we currently own and operate 5 locations, in addition, to pick up and delivery routes. Airdrie is a very community and family-focused city where we can provide the level of quality and service that Airdrie residents deserve.
Mark Stephen is a second generation dry cleaner that has been in the business since 1984. His wife Amber is also actively involved in the business working from her home office. They both graduated from the University of Calgary in 1990 and 1992 respectively and have been growing the business ever since. They are raising 3 teenagers and their dog Cooper.
It’s important for our clients to know that our core values are at the heart of everything we do. They are Customer Service, Accountability, Respect, Team Work and Trust. In order to provide the level of service our clients expect and deserve, we need to be continually improving our internal processes. Our WOW customer service program enables us to live up to our mission and vision and reach an even higher level of customer satisfaction.
We are committed to being a learning organization. The biggest part of this is listening to our clients and continually asking for feedback. We will continue to look for new and innovative ways to be better as a company that allow us to provide better service to our clients. We have a willingness to embrace and utilize technology to improve our client experience, quality of our finished product and production capabilities.
We have built our business from the ground up and have a 55-year history of satisfied clients and employees. We are considered leaders in the industry. Stephen Cleaners is excited for the future as we continue to grow and evolve in the dry cleaning business.
What makes us unique? It’s our people. We are in the people business and you need exceptional people to provide exceptional customer service. We are very fortunate to have a fantastic team who have a passion for taking care of our clients. Just to name a few, our of lead dry cleaner, Sheila Lavallee, has been with our company for 31 years. Marlene Lawrence, a customer service manager, has been with our company for 12 years. Another customer service manager, Michele Pruden, has been part of our team for 28 years.
We really are one big happy family!